Network / Signal Problem Repair

Repair Warranty

All repairs carried out at Olive Tea Phone Shop are covered by a 30-day workmanship warranty from the date of collection. This covers the specific fault that was repaired and the parts we fitted. It does not cover new or unrelated faults.

What's Covered

• Defects in parts supplied and fitted by us
• Faulty workmanship related to the original repair
• Free re-inspection if the same issue reoccurs

What's Not Covered

• Physical or liquid damage occurring after the repair
• Damage caused by opening the device elsewhere after our repair
• Software issues unrelated to the hardware repair performed
• Pre-existing issues not disclosed at the time of drop-off

New Device / Accessory Warranty

New devices and accessories purchased from Olive Tea Phone Shop carry the manufacturer's standard warranty, where applicable. Please keep your receipt as proof of purchase.

Making a Warranty Claim

Bring the device and, if possible, your receipt or repair ticket number to Olive Tea Phone Shop, or message us on WhatsApp.

Returns Window

Unopened, unused accessories and gadgets may be returned within 7 days of purchase, with the original receipt, for a full refund or exchange.

Non-Returnable Items

• Items that have been opened, used, or show signs of wear
• Screen protectors and other single-use accessories once applied
• Custom or special-order parts
• Completed repair labour

Faulty Items

If an item is faulty on arrival or develops a fault covered by the manufacturer's warranty, bring it in with your receipt and we will arrange an appropriate repair, replacement, or refund.

Refund Method

Refunds are issued back to the original payment method where possible, including cash, M-PESA, or card.

What We Collect

When you shop with Olive Tea Phone Shop, book a repair, or sign up for updates, we may collect your name, phone number, WhatsApp number, email address, and device details needed to serve your order or repair.

How We Use It

• To process orders and repair bookings
• To send order and repair status updates
• To send occasional promotions if you have opted in
• To improve our products and services

What We Don't Do

Olive Tea Phone Shop does not sell your personal information to third parties.

Cookies

This website uses basic cookies to remember preferences such as whether you have dismissed the cookie notice.

Your Choices

You can ask us to update or delete your contact information at any time by contacting Olive Tea Phone Shop.

Using This Site

By browsing the Olive Tea Phone Shop website or placing an order, you agree to these terms. Product availability, prices, and repair turnaround times may change without prior notice.

Orders & Payment

Olive Tea Phone Shop accepts cash, M-PESA, and card payments where indicated. Orders are confirmed once payment or an agreed deposit has been received.

Repairs

By dropping off a device at Olive Tea Phone Shop, you confirm that you are the owner or are authorized to have the device serviced. Customers are encouraged to back up their data before any repair.

Pricing & Accuracy

We aim to keep prices and stock information accurate. If a listed price contains an error, we will contact you before processing the order.

Limitation of Liability

Olive Tea Phone Shop is not liable for indirect or incidental damages arising from the use of purchased products beyond the applicable warranty terms.

Changes to These Terms

Olive Tea Phone Shop may update these terms from time to time. Continued use of the website after changes means you accept the updated terms.

Our Commitment

Olive Tea Phone Shop wants this website to be usable by as many people as possible, including people relying on screen readers, keyboard navigation, or other assistive technology.

What We've Done

• Structured headings and labeled icons
• Keyboard-navigable menus and buttons
• Readable color contrast
• Responsive layout for different screen sizes

In-Store Accessibility

If you need assistance when visiting Olive Tea Phone Shop, please let our staff know and we will be happy to assist.

Feedback

If you encounter an accessibility issue on this website, please contact us so we can work to improve it.