🏪 Who We Are

Welcome to Olive T Spares Shop — a locally rooted, professionally run phone spares, accessories, and repair business established to solve a simple but pressing problem: giving every phone user — whether an individual, a student, or a repair technician — access to genuine, reliable, and affordably priced spare parts without having to travel far or worry about counterfeits.

We are physically based at the AIC Business Complex in Njoro, Nakuru County, giving our local community a real, walk-in shop they can count on — and our integrated e-commerce platform extends that same reliability to online shoppers across Kenya.

Whether you need a cracked screen replaced, a charging port fixed, a quality power bank delivered to your door, or a replacement battery for your Samsung, iPhone, Tecno, or Infinix, our team is ready to help — in-store and online.

🎯 Our Mission

To provide affordable, reliable, and professional phone repair services together with genuine-quality electronics accessories and spare parts — while delivering excellent customer experiences through innovation, integrity, and exceptional service.

We believe quality repairs and genuine parts should be accessible to everyone, reducing device waste and helping our community stay connected.

🔭 Our Vision

To become one of Kenya's most trusted technology service providers by offering reliable repairs, genuine-quality products, innovative digital solutions, and outstanding customer satisfaction — starting from Njoro and growing across the country.

---

📍 Where to Find Us

We believe in local presence and absolute transparency. Visit our physical shop for immediate repairs, part pick-ups, or face-to-face consultations:

---

🛠️ What We Do

1. Genuine Phone Spare Parts

We supply a wide range of high-grade mobile spare parts for major smartphone brands including iPhone, Samsung, Tecno, Infinix, Redmi, Oppo, and Huawei. Our inventory features:

• Display Screens & Touch Digitizers — Original and high-tier OEM options
• High-Capacity Replacement Batteries
• Charging Ports, Flex Cables, and Camera Modules
• Speakers, microphones, back covers, and more

2. Premium Electronics Accessories & E-Commerce Store

Our integrated e-commerce platform makes it seamless to browse and purchase tech accessories securely online. We stock and deliver:

3. Expert Phone Repair Services

Our skilled in-house technicians at our Njoro shop provide fast, reliable repair services. We handle a full range of device problems with maximum care and precision:

• Screen replacement
• Battery replacement
• Charging port repair
• Camera repair
• Speaker & microphone repair
• Network problem diagnosis & repair
• Software installation & system updates
• Firmware flashing
• Device unlocking
• Data backup & transfer
• Water damage assessment
• Motherboard diagnostics & repair
• Performance optimization
• Device cleaning & maintenance

---

✅ Product Authenticity & Quality Assurance

Original vs. OEM Parts — We Are Transparent

We clearly communicate the grading of every spare part we sell so you can make an informed decision within your budget:

• Original (OEM) Parts: Manufacturer-level components sourced from trusted supply chains — identical in quality to what your phone shipped with.
• High-Grade Aftermarket (OEM-Compatible): Premium third-party parts that meet or closely match original specifications — a reliable, budget-friendly alternative.

We never pass off lower-grade parts as originals. No surprises, no disputes.

Compatibility Guarantee

All spare parts in our inventory are matched to exact phone models and brands — iPhone 13 screens do not mix with iPhone 14, Samsung A-series batteries are separated from M-series, and so on. We verify compatibility before dispatch and before installation.

Quality Testing

Every spare part we supply is thoroughly tested for compatibility and performance before it reaches your hands or is installed in your device. Our repair technicians use modern diagnostic equipment to ensure quality workmanship on every job.

---

🛡️ Warranties & Return Policy

Warranty Coverage

• Eligible replacement parts (screens, batteries, charging ports) come with a warranty period covering manufacturing defects.
• All repaired devices are tested before handover, and eligible repairs carry a workmanship warranty.
• Accessories sourced from reputable manufacturers carry applicable supplier warranties.

Returns & Defective Items

If you receive a defective part or a wrong item was dispatched, we make it right — promptly and professionally. Our returns process is straightforward: contact our support team with your order details and we will guide you through the resolution.

Please refer to our full Return & Refund Policy page on this website for complete terms and conditions.

---

🛒 Online Shopping, Payments & Delivery

Our Online Platform

Our website is designed to provide customers with a complete digital experience where you can:

• Browse and shop for spare parts and accessories online
• Request phone repairs and book repair appointments
• Track your repair progress and repair history
• Receive repair quotations online
• Track your orders
• View warranty information
• Earn loyalty rewards and points
• Receive promotional offers and notifications
• Leave ratings and reviews
• Manage your personal account securely
• Contact customer support directly

Secure Checkout & Payment Options

Our e-commerce system supports trusted local payment options, including secure M-Pesa transactions, card payments, and other available payment methods. Your payment and personal data are handled securely at every step.

Shipping & Delivery

• Local Pickup: Walk into our shop at the AIC Business Complex, Njoro, and collect your order directly — same-day, no waiting.
• Nakuru County Delivery: Fast local delivery options for customers within Nakuru County.
• Nationwide Delivery: We dispatch orders countrywide through reliable delivery partners — so wherever you are in Kenya, we can reach you.

---

🏆 Why Choose Olive Tea Spares Shop?

• Skilled & experienced technicians — professional workmanship on every repair
• High-quality replacement parts — tested for compatibility and performance
• Transparent part grading — we always tell you if it's Original or OEM-compatible
• Carefully selected accessories — durable, reliable tech products you can trust
• Competitive & transparent pricing — no hidden costs, honest quotes
• Fast turnaround time — most repairs completed same-day
• Friendly & knowledgeable customer support — our team helps you identify the exact right part for your specific phone model
• Secure online shopping with M-Pesa and other trusted payment methods
• Warranty support on eligible products and repairs
• Modern repair equipment — professional diagnostic tools
• Real local presence — a verified physical shop you can walk into in Njoro
• Customer-first approach — we build lasting relationships, not just one-time transactions

---

💚 Our Core Values

• Integrity & Honesty
• Professional Workmanship
• Customer Satisfaction
• Quality Products & Services
• Innovation & Continuous Improvement
• Reliability & Accountability
• Transparency & Fair Pricing
• Respect & Professionalism
• Community Support
• Excellence in Service Delivery

---

⭐ Trusted by Our Community

We are proud to serve individual phone users, repair technicians, and businesses across Nakuru County and Kenya. Our customers trust us because we deliver on our word — genuine parts, reliable repairs, and honest service every time.

---

🤝 Our Commitment

Every repair, every product, and every customer interaction reflects our commitment to quality, professionalism, and trust. We continuously improve our services, expand our product range, and adopt modern technologies to ensure our customers receive the best possible experience.

As Olive Tea Spares Shop continues to grow, we plan to introduce additional technology solutions, cyber services, printing, photocopying, lamination, e-services, stationery, and other convenient services to better serve our Njoro community and beyond.

Olive Tea Spares Shop — Repair • Protect • Connect • Upgrade • Trust